Effective Date: 4/10/25
ABN: 55653932917
Location: 13 Old Rifle Range Road, Wonthaggi, Victoria
Phone: 0488 921 821
Email: hello@beachsidecosmeticinjectables.com.au
Website: www.beachsidecosmeticinjectables.com.au

Welcome to Beachside Aesthetics. These Terms of Service ("Terms") govern your use of our services, website, and booking system. By booking an appointment, using our services, or accessing our website, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, please do not use our services.

Beachside Aesthetics is operated by Emilie Masi, a registered Nurse Practitioner, and provides medical-grade aesthetic treatments including:

• Cosmetic injectables (anti-wrinkle treatments and dermal fillers)
• Microneedling and skin rejuvenation treatments
• Body contouring (fat cavitation and RF skin tightening)
• IPL treatments (skin rejuvenation, hair removal, vascular treatments)
• Tattoo removal
• LED light therapy
• Enzyme peels and carbon facials
• Fibroblast plasma treatments
• Skin analysis and consultations
• Medical-grade skincare products

All treatments are performed by qualified, licensed practitioners in accordance with AHPRA guidelines and TGA regulations.

• You must be 18 years or older to receive aesthetic treatments
• Valid photo identification may be required to verify age
• We reserve the right to refuse service if age cannot be verified

Certain medical conditions, medications, or circumstances may make you ineligible for treatment, including but not limited to:

• Pregnancy or breastfeeding
• Active skin infections or conditions
• Certain autoimmune disorders
• Blood clotting disorders
• Allergies to treatment products
• Use of specific medications (e.g., blood thinners)

You must disclose all relevant medical information during your consultation. Failure to do so may result in adverse reactions and voids any liability on our part.

Appointments can be made:

• Online through our Fresha booking system at www.beachsidecosmeticinjectables.com.au
• By phone at 0488 921 821

Monday to Saturday: 9:00 AM – 7:00 PM
No after-hours or Sunday appointments available

All new clients must attend a 45-minute initial consultation before receiving treatments. This includes:

• Comprehensive medical history assessment
• Skin analysis using specialized equipment
• Clinical photography for medical records
• Personalized treatment plan
• Discussion of risks, benefits, and alternatives

You will receive:

• Immediate booking confirmation via email or SMS
• Reminder text 3 days before your appointment
• Final reminder 24 hours before your appointment

Please respond to confirm or reschedule as needed.

We require 48 hours' notice for all cancellations and rescheduling requests.

New Clients:

• $50 deposit required to secure initial consultation
• 48+ hours notice: Full refund
• Less than 48 hours notice: Deposit forfeited
• Same-day cancellation or no-show: $250 fee

Existing Clients:

• Deposit varies by treatment type
• 48+ hours notice: Full refund
• Less than 48 hours notice: Deposit forfeited
• Same-day cancellation or no-show: $250 fee

Prepaid Packages:

• 48+ hours notice: No penalty
• Less than 48 hours notice: One treatment deducted
• Same-day cancellation or no-show: One treatment deducted

• Up to 15 minutes late: Accommodated within remaining time
• More than 15 minutes late: May require rescheduling with late cancellation fees applied

Please call if you're running late.

Contact us by:

• Phone: 0488 921 821
• Email: hello@beachsidecosmeticinjectables.com.au
• Through your Fresha booking confirmation

Full cancellation policy available at www.beachsidecosmeticinjectables.com.au/cancellation-policy

We accept:

• Cash
• EFTPOS
• Credit and debit cards
• Afterpay (fees apply and will be added to your invoice)
• Gift vouchers

• Deposits are required at time of booking
• Full payment is due at time of service
• Outstanding balances must be paid before future appointments

• All prices are in Australian Dollars (AUD) and include GST
• Prices are subject to change without notice
• Current pricing available during consultation or upon request
• Package deals and promotional offers may be available

Refunds are provided in accordance with Australian Consumer Law:

• Deposits: Refundable with 48+ hours cancellation notice
• Services: No refunds for completed treatments (except for major failures as defined by Australian Consumer Law)
• Products: Refundable within 14 days if unopened and in original condition
• Gift vouchers: Non-refundable but transferable

By receiving treatment, you acknowledge and agree that:

• You have provided complete and accurate medical history
• You have disclosed all medications, supplements, and allergies
• You understand the risks, benefits, and alternatives to treatment
• You have had the opportunity to ask questions
• You consent to the proposed treatment
• You will follow all pre and post-treatment care instructions

You understand that:

• Results vary between individuals
• No specific results are guaranteed
• Multiple treatments may be required for optimal results
• Results are temporary and maintenance treatments may be needed
• Complications, though rare, can occur

You must inform us immediately if:

• Your medical condition changes
• You become pregnant or begin breastfeeding
• You start new medications
• You develop allergies or sensitivities

Clinical photographs may be taken for:

• Medical record documentation
• Treatment progress monitoring
• Professional consultation

These photos are stored securely and remain confidential.

Separate written consent is required for use of your photos in:

• Social media posts
• Website galleries
• Marketing materials
• Educational presentations

You may withdraw consent at any time (medical record photos will be retained).

Note: In accordance with TGA regulations, we do not publish before and after photos of injectable treatments for advertising purposes.

We maintain strict infection control protocols:

• Single-use disposable items
• Proper sterilization procedures
• Regular staff training
• Compliance with health department standards

If you experience any adverse reactions or complications:

• Contact us immediately at 0488 921 821
• Seek emergency medical care if severe
• Follow provided emergency protocols

We maintain comprehensive professional indemnity insurance and emergency supplies on-site.

You must:

• Follow all post-treatment instructions provided
• Attend recommended follow-up appointments
• Report any concerns or complications promptly
• Avoid activities contraindicated for your treatment

Failure to follow instructions may affect results and increase complication risk.

We retail medical-grade skincare products from The Skin Care Doctor brand:

• Products are sold with professional recommendations
• Patch testing may be recommended
• Returns accepted within 14 days if unopened
• No returns on opened products (except for product defects)

Product recommendations are based on your skin assessment and are for guidance only. Individual results may vary.

• Available for purchase in-clinic or online
• Valid for 12 months from date of purchase
• Non-refundable but transferable
• Cannot be redeemed for cash
• Must be presented at time of service

• Prepaid packages offer discounted rates
• Must be used within specified timeframe
• Non-transferable and non-refundable
• Cannot be combined with other offers

To the extent permitted by law:

• We are not liable for results that do not meet your expectations
• We are not liable for complications arising from failure to disclose medical information
• We are not liable for complications arising from failure to follow pre/post-treatment instructions
• Our liability is limited to the cost of the service provided

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law, including guarantees that cannot be excluded.

All services are provided:

• By qualified, registered practitioners
• In accordance with AHPRA guidelines
• Within the scope of practice for Nurse Practitioners
• In compliance with TGA regulations

Your personal and health information is collected, used, and stored in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Health Records Act 2001 (Vic)
• AHPRA guidelines

Please refer to our Privacy Policy for full details: www.beachsidecosmeticinjectables.com.au/privacy-policy

By using our website, you agree to:

• Use the website for lawful purposes only
• Not interfere with website functionality
• Not attempt unauthorized access to systems
• Provide accurate information when booking

Our website and booking system use third-party services including:

• Fresha (booking and practice management)
• Payment processors
• Analytics tools

These services have their own terms and privacy policies.

• All website content is for informational purposes only
• Content does not constitute medical advice
• We reserve the right to update content without notice
• All content is protected by copyright

All content on our website, marketing materials, and documentation is owned by Beachside Aesthetics and protected by copyright law:

• You may not reproduce, distribute, or modify our content without written permission
• Our business name, logo, and branding are protected trademarks
• Unauthorized use may result in legal action

If you have a complaint about our services:

1. Contact us directly: hello@beachsidecosmeticinjectables.com.au or 0488 921 821
2. We will investigate and respond within 30 days
3. If unresolved, you may contact AHPRA or the Health Complaints Commissioner

You may also contact:

AHPRA (Australian Health Practitioner Regulation Agency)
Phone: 1300 419 495
Website: www.ahpra.gov.au

Health Complaints Commissioner (Victoria)
Phone: 1300 582 113
Website: www.hcc.vic.gov.au

We reserve the right to refuse service to any person for any lawful reason, including but not limited to:

• Failure to provide accurate medical information
• Aggressive or inappropriate behavior
• Intoxication or drug use
• Outstanding payment obligations
• Medical contraindications
• Unrealistic expectations

We may update these Terms from time to time. Changes will be:

• Posted on our website with a new effective date
• Effective immediately upon posting
• Your continued use of our services constitutes acceptance

We encourage you to review these Terms periodically.

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

For questions about these Terms of Service, please contact:

Emilie Masi
Director and Nurse Practitioner
Beachside Aesthetics

Phone: 0488 921 821
Email: hello@beachsidecosmeticinjectables.com.au
Address: 13 Old Rifle Range Road, Wonthaggi, Victoria
Website: www.beachsidecosmeticinjectables.com.au

By booking an appointment, receiving treatment, purchasing products, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are effective as of 4/10/2025 and supersede all previous terms and conditions.