Objectives and Background

Beachside Aesthetics  is committed to providing the best service in a timely manner. 

We aim to accommodate your needs. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment. 

We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services. 

Cancellation Process 

We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot. 

You may cancel by contacting us by: 

phone 0488921821; 

or email support@beachsidecosmeticinjectables.com.au 

We require a minimum of 24  hours notice for cancellation.             

Please inform us prior to 24 hours before your scheduled appointment.

 If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment. 

Non attendance 

The Non attendance fee equates to 50% of the scheduled booking total amount and will be invoiced or charged to the card on file at time of no show.

Late Arrivals

Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 15 minutes late past your appointment we will have to reschedule/cancel the appointment, which may incur cancellation fee. 

Cancellation Fee 

The cancellation fee is $100. The cancellation fee will be charged by Invoice to the client or direct debit via the card on file.     

The cancellation fee may be deducted from any deposit paid for the appointment (if any).          

                                                                       The cancellation fee is the sole responsibility of the client and must be paid in full within 7 after invoicing.

Acceptable circumstances for waiving cancellation fees                 

 We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee.            

Having cancellation fees waived requires approval from Owner Emilie Masi, Director and Nurse Practitioner at Beachside Aesthetics. 

Refund policy

If the notice of cancellation is given more than 24 hours prior to  he scheduled appointment, Beachside Aesthetics will refund any deposit that was received to book an appointment. 

Questions 

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0488921821

Agreement

Please sign that you have read, understood and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 24 hours notice or if the appointment is missed.